Frequently Asked Questions
Everything you need to know about shopping with The Minocqua Marketplace.
What is the typical shipping timeframe for my order?
Standard orders are processed within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days via our trusted regional carriers.
What is your return and exchange policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
The Minocqua Marketplace accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we primarily serve customers within the United States. We are looking to expand to international shipping in the near future, so please stay tuned for updates.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage to initiate a replacement.